Last updated: 25 November, 2020
DRO Health Limited built the DRO Health app as a Free app. This SERVICE is provided by DRO Health Limited (“Company”, “Our Company”, “we”, “us”, or “our”) at no cost and is intended for use as is.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
What data do we collect?
Our Company collects the following data:
How do we collect your data?
You directly provide Our Company with most of the data we collect. We collect data and process data when you:
Unless otherwise indicated, the legal basis for the handling of your personal data results from the fact that such handling is required to make available the functionalities of the Website and/or Service requested by you.
The app, website, and web applications use third party services that may collect information used to identify you.
We use and disclose your health information for the normal business activities that the law sees as falling in the categories of treatment, payment and healthcare operations. Below we provide examples of those activities, although not every use or disclosure falling within each category is listed:
Our app is scanned on a regular basis for security holes and known vulnerabilities in order to make your use of our app as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All cards and transactions are processed through a gateway provider and are not stored or processed on our servers.
We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy notice. We do not store any data other than cookies on the device that you use to access this site.
Our Company will keep your data for a period of at least 3 years and will be subject to review. We will hold the information for as long as we are providing you services.
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email – email@example.com
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
We may employ third-party companies and individuals due to the following reasons:
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Personal Data provided to DRO Health may be transferred to, accessed from and otherwise processed in Nigeria and any other country in which DRO Health or its affiliates operate facilities. Some of these facilities are located in a country outside of Nigeria. These countries may not have similar data protection laws as the Applicable Law. By submitting your Personal Data, you are agreeing to this transfer, storing or processing. When we transfer your information outside of Nigeria, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as required by the Applicable Law and as outlined in this Privacy Notice.
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
We may share medical information about you, including your medical history, illnesses and prescriptions, with our doctors; all of whom are registered with the Medical and Dental Council of Nigeria. We share your medical information and consultation history with every doctor you book a consultation with in order to enable them to better assess health conditions, advise you, and deliver the services that you request in accordance with our terms and conditions.
We ensure that all data transferred to doctors is protected by proper and appropriate safeguards, in addition to all our doctors being bound by the oath administered by the Medical and Dental Council of Nigeria. This is to ensure all doctors keep the personal information they receive safe, confidential and only use it for the purposes for which it is provided to them.
We disclose every doctor’s professional information on the mobile apps so all patients are given the tools to assess their options properly.
We send marketing communications from time to time to update you on news and updates regarding our Platform. You may elect to stop receiving our marketing emails by following the unsubscribe instructions included in such emails.
You can exercise your rights at any time by contacting us directly at firstname.lastname@example.org
Email us at: email@example.com
Or contact our data protection officer at: firstname.lastname@example.org
You also have the right to raise any concerns about how your personal data is being processed by us with the National Information Technology Development Agency (NITDA):
Phone: +234 (0) 8168401851
Address: No 28 Port Harcourt Crescent, off Gimbiya Street, P.M.B 564, Area 11, Garki, Abuja