Healthcare Product Manager

DRO Health is a telehealth company committed to providing easily accessible, quality and affordable healthcare to Nigerians. We offer our services through our DRO Health app.

We are seeking a Healthcare Product Manager to join our growing startup and contribute towards scaling and improving the DRO Health products and services.

As our Healthcare Product Manager, you will work closely with our product and engineering teams as well as healthcare stakeholders and clients to improve the experience of users on both sides of our platform. You will develop and share user journeys to understand the goals, needs, and challenges of existing users on the DRO Health platform. You will also brainstorm solutions to complex problems facing both clients, consultants and stakeholders. In addition, you will be part of the team in the acquisition and nurturing of new client relationships.

Location: Remote from Nigeria

Key responsibilities

• Design and build innovative healthcare products and services in collaboration with the executive and technical teams (software engineers and developers)
• Active participation in product research to bridge market gaps and customer needs
• Nurture and grow relationships with partners and being the lead contact for clients and getting feedback from stakeholders
• Active participation in expanding healthcare practitioner base
• In depth understanding of healthcare regulatory laws and policies
• Onboarding clients and partners onto the platform and managing the relationship
• Becoming a subject matter expert on DRO Health products, processes and operations, and remain up-to-date on industry news    
• Creating tools to onboarding doctors, hospitals, and other partners to product features as they are introduced
• Project manage the development, test, and deployment phase, ensuring cross solution testing and validation.
• Advocating for our customers by identifying and championing intuitive, user-focused fixes & features
• Performing quality assurance controls on features
• Conducting research to identify customer needs and market gaps

Experience and skills required

• BSc or above in a healthcare related degree
• Healthcare background (not restricted to doctors alone)
• Hands-on experience with the agile methodology of project management (Scrum or Kanban preferably) is a plus
• Knowledge of project management tools, like Jira, Trello or ClickUp
• Familiarity in market research methodology, consumer behavior and marketing techniques
• Must be a fast learner and have a good level of technical knowledge & skills
• Must be able to work remotely
• Comfortable with occasional travel
• Must have a fully functioning laptop and fast internet
• Strong time management skills
• Good communication skills along with the ability to effectively collaborate with cross-functional teams
• Calm even in the face of chaos, have a can-do attitude and follow up on pending queries
• Recognizes the power in saying ‘I don’t know’

Work environment

The selected applicant will work in a very friendly and supporting environment. The company encourages a culture of individual uniqueness and strengths, and achieving successes in designated roles are recognized. You will be supported throughout your career with emphasis on career development and access to resources to improve productivity at DRO Health.

Salary

Salary is highly competitive and based on experience and skills.

Benefits

50% off all DRO Health services for family and friends

Apply

You will be required to submit your CV, cover letter and portfolio