Last updated 30 April 2021
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Site, you agree not to:
We may provide you areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative
We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.
All patients are required to open a case when booking an appointment. Cases are in place to keep an accurate record of all appointments, notes, and/or recommendations made under every case. When booking an appointment with a Medical Health Service Provider, the Medical Health Service Provider will have access to all the information in that case to provide the Medical Health Service Provider with history of the case, as well as to enable the Medical Health Service Provider provide better recommendations.
Appointments can be carried out via audio, video and/or chat. DRO Health is not responsible for the internet quality of either the Medical Health Service Provider or the user. It is recommended that both parties use Wi-Fi when having consultations as consultation quality can be better on Wi-Fi. DRO Health is also not responsible for the Wi-Fi quality.
DRO Health leaves the confirmation of an appointment to the discretion of the Medical Health Service Provider. Appointments can be available in 15, 30, 45 or 60 minutes time slots. However, the appointment time slots are created based on Medical Health Service Provider’s availability as indicated. DRO Health takes no liability if appointment are confirmed but later cancelled by not being available or in a case of no show as per the given appointment time by either party. DRO Health can assist the user in rebooking the same Medical Health Service Provider or booking a different Medical Health Service Provider if the appointment has been cancelled, declined or is a Doctor No-Show. However, DRO Health is not responsible in the event of subsequent appointments being cancelled or declined. DRO Health will, however, look into cancellation rates by Medical Health Service Provider as well as decline rates and no-shows. If those rates are high, appropriate action will be taken.
Users will be given the option to leave appointment feedback and doctor feedback at the end of consultations. User feedback will be stored and reviewed by DRO Health and the relevant Medical Health Service Provider to ensure that each appointment is accounted for in terms of quality, and so Medical Health Service Provider can make improvements on their quality of care. Medical Health Service Provider will also be given the option to leave appointment feedback at the end of consultations, which will also be reviewed by DRO Health. DRO Health is at no point responsible for the feedback given by either party, but will try to mitigate spam and look into spiteful reviews.
All Medical Health Service Provider are required to document notes on each consultation they have and every note is shared with the patient. In addition to notes, doctors can also give recommendations to the patient. Recommendation come in three forms: (1) Prescriptions. (2) Diagnostic Tests, and (3) Additional recommendation(s). Prescriptions are linked to the Medical Health Service Provider so any prescription recommended to any patient is at the full descretion and responsibility of the Medical Health Service Provider. Patients can be given the option to order prescriptions to be delivered to their home or to be picked up from a pharmacy. All prescription orders are carried out by third party suppliers and those suppliers have sole responsibility for the provision of said prescriptions. Diagnostic tests are also carried out by third party suppliers, either by home care or walk-in tests at affiliated diagnostic test centres. DRO Health accepts no responsibility for the conduct of said suppliers but will act in the best interest of users on the Site to ensure every user complaint is taken up with the third party suppliers. Additional recommendations come in the form of advice and they are generally in a written form like a note. Every recommendation is stored for quality assurance purposes.
The Site contains an Artificial Intelligence checkup tool that aids in extracting symptoms from the user with the aim of triaging possible medical condition to point you in the direction of who to see, in addition to speeding up the process of consultation. By using this service, the user agrees to the following terms: (1) any checkup result is NOT a diagnosis; (2) we are not responsible for whatever happens if you take a checkup result as a diagnosis; (3) If you think you may be suffering from any life threatening medical condition, you should seek immediate medical attention; (4) You must not rely on the checkup result as an alternative to medical advice from your doctor or other professional healthcare provider.
The Site contains a well-established cardiovascular disease (CVD) risk score, based on the QRISK®2 platform, which has been in use across the NHS since 2009. It is designed to identify people at high risk of developing CVD who need to be recalled and assessed in more detail to reduce their risk of developing CVD. The CVD score estimates the risk of a person developing CVD over the next 10 years.
The platform has been specifically developed by doctors and academics for use in the UK, however, due to its inclusion of black african data in it, it is also suitable for use in Africa. The original research underpinning QRISK was published in July 2007 in the British Medical Journal and in January 2008 in Heart journal. The original research underpinning version 2 of QRISK® (QRISK®2) has been published in the British Medical Journal in June 2008.
The research was done using the QResearch anonymised medical research database which consists of the electronic health records of over 10 million patients registered with 550 general practices using the EMIS clinical computer system of whom 2 million contributed to the QResearch database.
All medical decisions relating to the CVD score need to be taken by a patient in consultation with their Medical Health Service Provider. The authors, University of Nottingham, ClinRisk, EMIS, and DRO Health Limited accept no responsibility for clinical misuse of the score.
You understand and agree that any interactions and associated issues between Patients and Medical Health Service Providers, including but not limited to your health issues and your experiences, is strictly between you and the Medical Health Service Provider. You shall not hold DRO Health responsible for any such interactions and associated issues. For avoidance of doubt, DRO Health is not involved in providing any healthcare or medical advice or diagnosis and hence is not responsible for any outcome between you and the Medical Health Service Provider you interact with, pursuant to any interactions on the Website. If you decide to engage with a Medical Health Service Provider to provide medical services to you, you do so at your own risk.
It is hereby expressly clarified that the Information that you obtain or receive from DRO Health and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational purposes only. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the Website. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information. The Services are not intended to be a substitute for getting in touch with emergency healthcare. If you are an End-Patient facing a medical emergency, either on your or a another person’s behalf, please contact an ambulance service or a hospital directly.
DRO Health has no role to play in determining the consultation fees of the Medical Health Service Providers. The consultation fees are determined at the discretion of the Medical Health Service Providers and DRO Health will charge the Medical Health Service Providers a service fee along with taxes payable at the time of appointment with the patient.
Fees and charges are paid via the wallet funded from your bank account on the Site, after which the appointment will be confirmed. DRO Health shall refund the paid fee(s) back to your wallet only in the following circumstances: (1) Appointment is declined by Medical Health Service Provider. (2) Appointment is cancelled by Medical Health Service Provider. (3) Appointment is cancelled by Admin. (4) User cancels appointment more than 60 minutes before the appointment start time. (5) Medical Health Service Provider does not respond to ondemand request. (6) Medical Health Service Provider does not turn up to the appointment after 10 minutes of it starting (“Doctor no-show”).
Patients can reschedule or cancel appointments until one hour before the appointment. If a patient cancels or reschedules within one hour, the patient will lose 35% of the fee if they reschedule or cancel an appointment within 1 hour to the appointment start time. This does not apply to ondemand appointments.
If a patient does not turn up to a booked appointment within 10 minutes of it starting, the appointment will be cancelled and marked as “Patient No-Show”. If a patient has three “Patient No-Show” in a month, the patient will lose 50% of the fee paid for all subsequent “Patient No-Show” for a period of 30 days.
PLACING AN ORDER
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. We only accept your orders once payment has been approved and we have debited your wallet. All orders are subject to availability and confirmation of the order price. If there is an issue with an order, we’ll get in touch with you. Occasionally, we may need to refuse or cancel an order or close/ freeze an account (even if we have previously confirmed your order) if, for instance, we notice something unusual on an order or an account. If this happens to you and you think we have made a mistake, get in touch with Customer Care and it will be sorted out.
Delivery costs are based on the delivery method the customer chooses. The delivery methods include but are not limited to Standard Delivery, Next Day Delivery and Same Day Delivery.
Delivery time depends on the delivery method chosen. If delivery is for the same day, you would need to place the order before 12pm. If delivery is for the next day, you would need to place the order before 5pm. These times are subject to change and if that happens, the terms will be updated.
We try to meet all delivery times but sometimes there may be delays – e.g., because of logistics or bad weather. We will keep you updated as much as we can and you should be able to track your order’s progress.
CANCEL OR AMEND ORDER
You can cancel orders that have not entered the delivery process yet i.e., been accepted.
If the order has already entered the delivery process, cancellation is at the discretion of DRO Health or the supplier. You will receive an email within an hour confirming whether or not your cancellation was possible.
Once you have received your order and wish to return for a refund, please see the returns process on your documentation.
Unless faulty; medicines, food, supplement products which have been opened cannot be refunded or exchanged.
RETURNS & REFUNDS
As long as an item is still in its original condition, we accept returns, subject to the rules below, which includes rules around fair use. None of these rules affect your statutory rights.
If you return an item requesting a refund within 14 days of receiving it, we will give you a full refund to your wallet.
We aim to refund you within 14 days of receiving the returned item.
We do not accept returns for unwanted items after the relevant return period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Unfortunately, we are not able to exchange items.
If an item is returned to us damaged or in an unsuitable condition, there will be no refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. All returned items should be sent in their original condition and packaging where possible, including tags.Unless faulty, medicines food or supplement products which have been opened cannot be refunded or exchanged.
Returned items are your responsibility until they reach us, so make sure they are packed up properly and can’t get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
We are not responsible for any items that are returned to us by mistake. If we are able to locate the items (it’s not always possible) and you’d like these returned to you, we may ask you to cover the delivery cost.
If we notice an unusual pattern of returns activity that doesn’t sit right: e.g. ordering and returning loads – more than even the most loyal customer would order or the items returned don’t match what you ordered – then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you. If your account has been deactivated and you need to make a valid return, contact Customer Care. You may be responsible for the cost of returning the goods to us.
Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.
We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Care Team with the following information:
• The order number
• The faulty item’s name and/or number
• A description of the fault
Please note: if your item has become faulty outside of our 14-day returns timeframe, a return will not be accepted.
If you’ve received something you haven’t ordered, please contact customer care to send it back to us and we’ll refund you as soon as it arrives back to us.Returns may only be made in the method prescribed. If you choose to return through another method, it’s your responsibility to pay for your return.Attach a note to say the item is incorrect and put it inside your parcel when you send it back. Do ask for proof of postage – we may need to see this at a later date.
REFUND AND CANCELLATION POLICY
The Diagnostics Test payment is valid for the 14 days from the time and date of invoice generation. After the 14th day, the Customer shall not be entitled to claim the Services, and the Company shall have the right to forfeit the fees already paid in such a case. While every effort will be made to meet the Customer’s individual requirements, the Company shall be under no obligation to accept amendments or cancellation of any order. If cancellation is accepted by the Company, any expenses incurred by the Company up to the date of cancellation will be paid by the Customer.
The Company will release the test report/s to the Customer if so opted for by him/her within seven working days, unless it is required otherwise. Please allow the minimum time required for processing as specified for the test.Time taken during transit/shipping in case it is delivered by courier is extra to the processing time displayed on the site. Delivery shall be made in the course of the business. All attempts will be made to deliver on the preferred date of delivery but the Company will not be held liable if the delivery does not take place on that day. If the customer has made partial payment against the desired services to be availed, in such circumstances, the company may not be able to release the test reports due to administrative/technical reasons.The Customer/s may also collect the reports by hand during working hours on the date mentioned on the receipt from the designated collection centre/branch of the Company.
Rules of Conduct
The purpose of the Community is to voluntarily exchange information about topics primarily relating to health and wellness, in addition to other universal topics. You expressly agree not to use any part of the Community to:
i. post content that is unlawful, malicious, misleading, discriminatory, defamatory, harmful, threatening, abusive, harassing, vulgar, obscene, libellous, objectionable, inappropriate, improper, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable;
ii. impersonate any person or entity, including, but not limited to, DRO Health or a DRO Health employee, or falsely state or otherwise misrepresent your affiliation with any person, group or entity;
iii. forge headers or otherwise manipulate identifiers in order to disguise the origin of any content submitted to any part of the Community;
iv. post any content that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
v. post any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights or rights of publicity or privacy rights of any third party;
vi. post any unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation;
vii. post any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
viii. act illegally or unethically or use for any illegal or unethical purposes;
ix. intentionally or unintentionally violate any applicable local, state, national or international law, rule, regulation or policy, including, but not limited to, any regulations having the force of law; or
x. collect or store personal data about other users.
You are solely responsible for the content of your computer and any transmissions you make when using the Community.
Posts on any part of the Community may be edited, moved, deleted or removed at any time and for any reason or no reason and without notice by any DRO Health employee or representative. DRO Health is not obligated to provide you with any reason or explanation for any post being edited, moved, deleted or removed. There is no means of appeal for any post or membership that is edited, moved, deleted or removed from the Community. DRO Health reserves the right to temporarily or permanently withdraw Community membership at any time and for any reason or no reason. DRO Health is not obligated to provide you with any reason or explanation for any such membership withdrawal.
DRO Health does not guarantee a response to any post on the Community. Specifically, support issues should be addressed via DRO Health’s official support provisions and protocols. You understand that posts on the Community are addressed to your peers and not DRO Health and DRO Health does not guarantee that any support issue will be addressed on the Community.
DRO Health does not make any warranty or guarantee that any information posted on any part of the Community, whether or not such posting is made by an DRO Health employee, is accurate, complete or in anyway reliable. Any support issues or questions about DRO Health should be addressed via DRO Health’s official customer support provisions and protocols. DRO Health disclaims any approval or liability related to any comments made on the Community by a user or third party. Community Forum posts represent the statements and opinions of the individual third-party users and are not necessarily the opinion of DRO Health or its employees, partners and affiliates. DRO Health does not approve or disapprove of any Community Forum post.
Limitation of Liability/Indemnity/Disclaimer of Warranties
THE COMMUNITY AND ALL INFORMATION, SERVICES AND DOCUMENTATION PROVIDED IN CONNECTION WITH ANY PART OF THE COMMUNITY ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED.
DRO HEALTH SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT PRODUCTS OR SERVICE, OR LOSS OR DAMAGE TO INFORMATION OR DATA ARISING OUT OF THE USE OR INABILITY TO USE ANY PART OF THE COMMUNITY OR THE RELIANCE ON ANY INFORMATION CONTAINED ON ANY PART OF THE COMMUNITY. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE, SHALL DRO HEALTH BE LIABLE FOR DAMAGES RESULTING FROM USE OF ANY PART OF THE COMMUNITY, OR RELIANCE ON THE INFORMATION PRESENTED IN ANY PART OF THE COMMUNITY OR IN CONNECTION WITH ANY PART OF THE COMMUNITY, EVEN IF DRO HEALTH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
ALL DISCLAIMERS AND LIMITATIONS SET FORTH IN THESE TERMS OR OTHERWISE EXISTING AT LAW (1) ARE OF THE ESSENCE OF THE AGREEMENT OF THE PARTIES, AND (2) SURVIVE ANY TERMINATION, EXPIRATION OR RESCISSION OF THESE TERMS
DRO Health does not offer formal customer support on the Community. DRO Health employees or representatives may post on the Community, but this activity should not be seen as a replacement for the official DRO Health support procedures and provisions. The goal of the Community is to provide a platform for DRO Health registered users who wish to exchange information about topics primarily relating to health and wellness, in addition to other universal topics. DRO Health has the right, but not the obligation, in its sole discretion, to pre-screen, refuse, move, remove or delete any submissions for any reason or no reason whatsoever and without any notice. You agree that you must evaluate, and bear all risks associated with the use of any information, including any reliance on the accuracy, completeness, or usefulness of such information, including any information that may be posted by any DRO Health employee. DRO Health’s provision of the Community should in no way be construed as endorsement or approval of any third-party product, service, comment, position or information that may be mentioned or referred therein or any of the comments or posts made by any individual or third party.
You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify DRO Health of any unauthorised use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. DRO Health cannot and will not be liable for any loss or damage arising from your failure to maintain the confidentiality of your password and account.
Digital Millennium Copyright Act Notice
DRO Health respects the intellectual property of others. DRO Health may, in appropriate circumstances and at its sole discretion, terminate the access of users who infringe any copyright, trademark, patent, trade secret or other intellectual property rights of others.
If you believe that your work has been copied and is accessible at our web site in a way that constitutes infringement, or that our web site contains links or other references to another online location that contains material or activity that infringes your rights, you may notify us by providing us the information required by the law. You may reach us at firstname.lastname@example.org
You should exercise caution when deciding to disclose personal information. If you voluntarily disclose information, e.g. a telephone number or an email address, in the Community, that information may be collected and used by third parties to send you unsolicited messages, advertisements or for other purposes. DRO Health does not control the actions of such third parties and is not liable for those actions. If you disclose personal information in the Community, you do so at your own risk.
DRO Health may amend these Terms at any time and from time to time, for any reason or no reason and with or without notice to you. You manifest intent to accept any amended terms if you continue to use any part of the Community after such amended terms have been posted. You may not amend these Terms without the prior written consent of DRO Health. Further, DRO Health reserves the right to modify or discontinue all or any part of the Community at any time or from time to time, for any reason or nor reason and with or without notice. DRO Health shall not be liable to you or any third party should DRO Health exercise its right to modify or discontinue any part of the Community.
These Terms represents the complete agreement concerning the subject matter of the Terms and, except as set forth herein, may be amended only by a writing executed by both parties.
These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
If any of the provisions of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.
THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
By downloading or using the DRO Health mobile application (“app”), these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to DRO Health Limited.
DRO Health Limited. is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.
The DRO Health app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the DRO Health app won’t work properly or at all.
You should be aware that there are certain things that DRO Health Limited. will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but DRO Health Limited. cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.
If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.
Along the same lines, DRO Health Limited. cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, DRO Health Limited. cannot accept responsibility
With respect to DRO Health Limited.’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. DRO Health Limited. accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.
At some point, we may wish to update the app. The app is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. DRO Health Limited. does not promise that it will always update the app so that it is relevant to you and/or works with the iOS/Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE THREE (3) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
DRO Health Limited
639 Akin Adesola Street
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