Healthcare Service Manager

• We are seeking a Healthcare Service Manager to join our growing startup and contribute towards scaling and improving the DRO Health products and services.
• As our Healthcare Service Manager, you will work closely with our product and engineering teams as well as healthcare stakeholders and clients to improve the experience of users on both sides of our platform. You will develop and share user journeys to understand the goals, needs, and challenges of existing users on the DRO Health platform. You will also brainstorm solutions to complex problems facing both clients, consultants and stakeholders. Additionally, you will be part of the team, acquiring and nurturing new client relationships.
• Location: Remote
• Experience: 2+ years
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Key responsibilities

1. Design and build innovative healthcare products and services in collaboration with the executive and technical teams (software engineers and developers)
2. Active participation in product research to bridge market gaps and customer needs
3. Nurture and grow relationships with partners and acting as the lead contact for clients, and getting feedback from stakeholders
4. Active participation in expanding the healthcare practitioner base
5. In-depth understanding of healthcare regulatory laws and policies
6. Onboarding clients and partners onto the platform and managing the relationship
7. Becoming a subject matter expert on DRO Health products, processes and operations, and remaining up-to-date on industry news    
8. Creating tools to onboard doctors, hospitals, and other partners to product features as they are introduced
9. Project manage the development, testing, and deployment phases, ensuring cross-solution testing and validation.
10. Advocating for our customers by identifying and championing intuitive, user-focused fixes & features
11. Performing quality assurance controls on features
12. Researching to identify customer needs and market gaps

Required experience and personal skills

1. Healthcare background (not restricted to doctors alone)
2. Previous experience working with Electronic Medical Records software
3. Hands-on experience with the agile methodology of project management (Scrum or Kanban, preferably) is a plus
4. Knowledge of project management tools, like Jira, Trello or Clickup, is a plus
5. Familiarity with market research methodology, consumer behaviours and marketing techniques
6. Must be a fast learner and have a good level of technical knowledge & skills
7. Must be able to work remotely
8. Comfortable with occasional travel
9. Must have a fully functioning laptop and fast internet
10. Strong time management skills
11. Good communication skills, along with the ability to effectively collaborate with cross-functional teams
12. Calm even in the face of chaos, have a can-do attitude and follow up on pending queries
13. Recognises the power in saying ‘I don’t know’

Salary

• Salary is highly competitive and based on experience and skills.

Benefits

• 50% off all DRO Health services for the employee and their family
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How to apply

You will be required to submit your CV, cover letter and portfolio