Privacy Policy

DRO Health, Inc. built the DRO Health app as a Free app. This SERVICE is provided by DRO Health, Inc. at no cost and is intended for use as is.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at DRO Health unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to name, date of birth, gender, height, weight, phone number, email address, blood type, credit/debit card information, city, state, and profile picture. The information that we request will be retained by us and used as described in this privacy policy.

The app, website, and web applications use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app

How do we use your information?

We use and disclose your health information for the normal business activities that the law sees as falling in the categories of treatment, payment and healthcare operations. Below we provide examples of those activities, although not every use or disclosure falling within each category is listed:

  • Treatment – We keep a record of the health information you provide us. This record may include your test results, diagnoses, medications, your response to medications or other therapies, and information we learn about your medical condition through the online Services. We may disclose this information so that other doctors, nurses, and entities such as laboratories can meet your healthcare needs.

  • Payment – We document the services and supplies you receive when we are providing care to you so that you, your insurance company or another third party can pay us for services rendered. We may tell your health plan about upcoming treatment or services that require prior approval by your health plan.

  • Health care Operations – Health information is used to improve the services we provide, to train staff, for business management, quality assessment and improvement, and for customer service. For example, we may use your health information to review our treatment and services and to evaluate the performance of our staff in caring for you.
How do we protect your information?

Our app is scanned on a regular basis for security holes and known vulnerabilities in order to make your use of our app as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All cards and transactions are processed through a gateway provider and are not stored or processed on our servers.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Disclosure of your Information

DRO Health will not use or disclose your personal information without your consent, except where required or authorised by law, to implement the terms of any agreement we have with you, to assist the lawful investigation of a law enforcement authority, to protect the rights, property or personal safety of another DRO Health customer, any member of the public or DRO Health, the assets and operations of the business are transferred to another party as a going concern or as otherwise described in this Privacy Policy.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Patient-Doctor Confidentiality

We may share medical information about you, including your medical history, illnesses and prescriptions, with our doctors; all of whom are registered with the Medical and Dental Council of Nigeria. We share your medical information and consultation history with every doctor you book a consultation with in order to enable them to better assess health conditions, advise you, and deliver the services that you request in accordance with our terms and conditions.

We ensure that all data transferred to doctors is protected by proper and appropriate safeguards, in addition to all our doctors being bound by the oath administered by the Medical and Dental Council of Nigeria. This is to ensure all doctors keep the personal information they receive safe, confidential and only use it for the purposes for which it is provided to them.

We disclose every doctor's professional information on the mobile apps so all patients are given the tools to assess their options properly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

This Privacy Policy was last updated on 01 November 2019 and replaces any other Privacy Policy previously applicable from this date.

Your Rights

We send marketing communications from time to time to update you on news and updates regarding our Platform. You may elect to stop receiving our marketing emails by following the unsubscribe instructions included in such emails.

You can exercise your rights at any time by contacting us directly at contact@drohealth.com

If you withdraw your consent to the use of your personal information for purposes set out in our Privacy Policy, we may not be able to provide you with access to all or parts of our Website or Software.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at contact@drohealth.com