Last updated 01 November, 2019
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
As a user of the Site, you agree not to:
We may provide you areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative
We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.
All patients are required to open a case when booking an appointment. Cases are in place to keep an accurate record of all appointments, notes, and/or recommendations made under every case. When booking an appointment with a Medical Health Service Provider, the Medical Health Service Provider will have access to all the information in that case to provide the Medical Health Service Provider with history of the case, as well as to enable the Medical Health Service Provider provide better recommendations.
Appointments can be carried out via audio, video and/or chat. DRO Health is not responsible for the internet quality of either the Medical Health Service Provider or the user. It is recommended that both parties use Wi-Fi when having consultations as consultation quality can be better on Wi-Fi. DRO Health is also not responsible for the Wi-Fi quality.
DRO Health leaves the confirmation of an appointment to the discretion of the Medical Health Service Provider. Appointments can be available in 15, 30, 45 or 60 minutes time slots. However, the appointment time slots are created based on Medical Health Service Provider’s availability as indicated. DRO Health takes no liability if appointment are confirmed but later cancelled by not being available or in a case of no show as per the given appointment time by either party. DRO Health can assist the user in rebooking the same Medical Health Service Provider or booking a different Medical Health Service Provider if the appointment has been cancelled, declined or is a Doctor No-Show. However, DRO Health is not responsible in the event of subsequent appointments being cancelled or declined. DRO Health will, however, look into cancellation rates by Medical Health Service Provider as well as decline rates and no-shows. If those rates are high, appropriate action will be taken.
Users will be given the option to leave appointment feedback and doctor feedback at the end of consultations. User feedback will be stored and reviewed by DRO Health and the relevant Medical Health Service Provider to ensure that each appointment is accounted for in terms of quality, and so Medical Health Service Provider can make improvements on their quality of care. Medical Health Service Provider will also be given the option to leave appointment feedback at the end of consultations, which will also be reviewed by DRO Health. DRO Health is at no point responsible for the feedback given by either party, but will try to mitigate spam and look into spiteful reviews.
All Medical Health Service Provider are required to document notes on each consultation they have and every note is shared with the patient. In addition to notes, doctors can also give recommendations to the patient. Recommendation come in three forms: (1) Prescriptions. (2) Diagnostic Tests, and (3) Additional recommendation(s). Prescriptions are linked to the Medical Health Service Provider so any prescription recommended to any patient is at the full descretion and responsibility of the Medical Health Service Provider. Patients can be given the option to order prescriptions to be delivered to their home or to be picked up from a pharmacy. All prescription orders are carried out by third party suppliers and those suppliers have sole responsibility for the provision of said prescriptions. Diagnostic tests are also carried out by third party suppliers, either by home care or walk-in tests at affiliated diagnostic test centres. DRO Health accepts no responsibility for the conduct of said suppliers but will act in the best interest of users on the Site to ensure every user complaint is taken up with the third party suppliers. Additional recommendations come in the form of advice and they are generally in a written form like a note. Every recommendation is stored for quality assurance purposes.
The Site contains an Artificial Intelligence checkup tool that aids in extracting symptoms from the user with the aim of triaging possible medical condition to point you in the direction of who to see, in addition to speeding up the process of consultation. By using this service, the user agrees to the following terms: (1) any checkup result is NOT a diagnosis; (2) we are not responsible for whatever happens if you take a checkup result as a diagnosis; (3) If you think you may be suffering from any life threatening medical condition, you should seek immediate medical attention; (4) You must not rely on the checkup result as an alternative to medical advice from your doctor or other professional healthcare provider.
The Site contains a well-established cardiovascular disease (CVD) risk score, based on the QRISK®2 platform, which has been in use across the NHS since 2009. It is designed to identify people at high risk of developing CVD who need to be recalled and assessed in more detail to reduce their risk of developing CVD. The CVD score estimates the risk of a person developing CVD over the next 10 years.
The platform has been specifically developed by doctors and academics for use in the UK, however, due to its inclusion of black african data in it, it is also suitable for use in Africa. The original research underpinning QRISK was published in July 2007 in the British Medical Journal and in January 2008 in Heart journal. The original research underpinning version 2 of QRISK® (QRISK®2) has been published in the British Medical Journal in June 2008.
The research was done using the QResearch anonymised medical research database which consists of the electronic health records of over 10 million patients registered with 550 general practices using the EMIS clinical computer system of whom 2 million contributed to the QResearch database.
All medical decisions relating to the CVD score need to be taken by a patient in consultation with their Medical Health Service Provider. The authors, University of Nottingham, ClinRisk, EMIS, and DRO Health Limited accept no responsibility for clinical misuse of the score.
You understand and agree that any interactions and associated issues between Patients and Medical Health Service Providers, including but not limited to your health issues and your experiences, is strictly between you and the Medical Health Service Provider. You shall not hold DRO Health responsible for any such interactions and associated issues. For avoidance of doubt, DRO Health is not involved in providing any healthcare or medical advice or diagnosis and hence is not responsible for any outcome between you and the Medical Health Service Provider you interact with, pursuant to any interactions on the Website. If you decide to engage with a Medical Health Service Provider to provide medical services to you, you do so at your own risk.
It is hereby expressly clarified that the Information that you obtain or receive from DRO Health and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational purposes only. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the Website. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information. The Services are not intended to be a substitute for getting in touch with emergency healthcare. If you are an End-Patient facing a medical emergency, either on your or a another person’s behalf, please contact an ambulance service or a hospital directly.
DRO Health has no role to play in determining the consultation fees of the Medical Health Service Providers. The consultation fees are determined at the discretion of the Medical Health Service Providers and DRO Health will charge the Medical Health Service Providers a service fee along with taxes payable at the time of appointment with the patient.
Fees and charges are paid via the wallet funded from your bank account on the Site, after which the appointment will be confirmed. DRO Health shall refund the paid fee(s) back to your wallet only in the following circumstances: (1) Appointment is declined by Medical Health Service Provider. (2) Appointment is cancelled by Medical Health Service Provider. (3) Appointment is cancelled by Admin. (4) User cancels appointment more than 60 minutes before the appointment start time. (5) Medical Health Service Provider does not respond to ondemand request. (6) Medical Health Service Provider does not turn up to the appointment after 10 minutes of it starting ("Doctor no-show").
Patients can reschedule or cancel appointments until one hour before the appointment. If a patient cancels or reschedules within one hour, the patient will lose 35% of the fee if they reschedule or cancel an appointment within 1 hour to the appointment start time. This does not apply to ondemand appointments.
If a patient does not turn up to a booked appointment within 10 minutes of it starting, the appointment will be cancelled and marked as "Patient No-Show". If a patient has three "Patient No-Show" in a month, the patient will lose 50% of the fee paid for all subsequent "Patient No-Show" for a period of 30 days.
We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.
THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE AND OUR SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
By downloading or using the DRO Health mobile application (“app”), these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to DRO Health Limited.
DRO Health Limited. is committed to ensuring that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for.
The DRO Health app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the DRO Health app won’t work properly or at all.
You should be aware that there are certain things that DRO Health Limited. will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but DRO Health Limited. cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.
If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.
Along the same lines, DRO Health Limited. cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, DRO Health Limited. cannot accept responsibility
With respect to DRO Health Limited.’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. DRO Health Limited. accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.
At some point, we may wish to update the app. The app is currently available on Android and iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. DRO Health Limited. does not promise that it will always update the app so that it is relevant to you and/or works with the iOS/Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE THREE (3) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
DRO Health Limited
639 Akin Adesola Street